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Navigating the SMSLeopard Dashboard: Features & Functions.

June 7, 2025

written by Maingi

"Compose Message"

The SMSLeopard dashboard is your central hub for powerful, multi-channel communication. Designed for both ease of use and deep functionality, it puts advanced messaging tools at your fingertips, no coding required. Here's a breakdown of its main components and how you can leverage them:

1. Intuitive Navigation & Interface

  • DIY Dashboard: A clean, user-friendly layout guides you through sending bulk SMS, WhatsApp messages, USSD codes, airtime, data bundles, payments, and surveys effortlessly.

  • Live Chat: Access real-time support via the integrated chat widget, ensuring help is always available.

2. Campaign Management

  • Bulk SMS & WhatsApp: Easily upload recipient lists, compose messages, and launch campaigns. WhatsApp integration—supported by Meta’s Cloud API—enables personalized rich media messaging.

  • USSD & Airtime/Data Distribution: Disburse airtime or data bundles directly to contacts; set up USSD codes for self-service functions like payments or surveys.

  • SMS Billing & Payments: Manage premium SMS billing, M‑PESA collections, and analytics from one consolidated interface.

3. Team Management & Collaboration

  • User Roles & Permissions: Assign access levels to team members, enabling collaborative campaign creation and monitoring.

  • Multichannel Support: Coordinate across SMS, WhatsApp, web chat, and mobile chat seamlessly within the same dashboard.

4. Integrated ChatSasa Support

  • Customer Chat Integration: Connect WhatsApp and website/mobile chat to ChatSasa for human-agent or AI-powered support.

  • AI-Powered Assistance: Leverage ChatSasa’s trainable AI assistant to automate responses and reduce agent workload, while maintaining quality oversight.

5. Developer APIs & SDKs

  • API Access: Use SMS API, chat APIs, and SDKs for web and mobile platforms to integrate messaging and notifications into your existing systems.

  • Code Snippets & Documentation: Get started quickly with ready-made examples, language-specific SDKs, and UI kits.

6. Real‑Time Analytics & Reporting

  • Performance Metrics: Monitor delivery rates, click-through statistics, responses, and billing data in real time.

  • Dashboard Insights: Access structured reports that help optimize campaigns and inform strategic decisions.

7. Security & Compliance

  • Two‑Factor Authentication: Secure login via OTP ensures only authorized access.

  • Regulatory Licensing: Licensed by Kenya’s Communications Authority and registered as a Data Processor, prioritizing your data protection.

🔧 Tips to Maximize Your Dashboard Experience

  • Start Small: Begin with a simple test message to get accustomed to workflows.

  • Segment Your Audience: Group contacts by demographics or campaign goals for tailored messaging.

  • Use Analytics Proactively: Review performance daily to fine-tune timing and message content.

  • Integrate Chat Support Early: Enabling ChatSasa early ensures you’re ready to handle customer interactions as they come.

Ready to Get Started?

Log in to your dashboard and explore these powerful tools at app.smsleopard.com. If you need assistance, use the live chat support or contact our team to book a demo.

Mastering the SMSLeopard dashboard empowers your business to communicate more effectively, reach customers across multiple channels, and make data-driven decisions with confidence.

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