🔗 Integrating ChatSasa with Other Business Tools.

For modern businesses, efficiency means having all your tools working in sync. ChatSasa, powered by SMSLeopard, offers seamless integration with your existing CRM and helpdesk platforms to create a connected, automated, and customer-focused workflow.

Here’s how you can connect ChatSasa with your favorite business tools and why it matters.

⚙️ Why Integrate ChatSasa?

Integrating ChatSasa means:

• No more copy-pasting between platforms

• Centralized customer data and history

• Faster, more accurate responses

• Smarter automation and reporting

When your chat tool talks to your CRM or helpdesk, your team can respond quicker, personalize more, and resolve issues with confidence.

🔌 Supported Integrations

ChatSasa supports integration with tools like:

🔄 CRMs

• Zoho CRM

• HubSpot

• Salesforce

• Freshsales

Use cases:

• Sync contact and conversation data in real time

• Update lead status automatically after a chat

• Trigger WhatsApp messages from CRM workflows

🧰 Helpdesk Software

• Zendesk

• Freshdesk

• Zoho Desk

Use cases:

• Create tickets from WhatsApp chats

• Assign inquiries to agents with context

• Automate ticket updates via WhatsApp

🛠️ How to Integrate ChatSasa

1. Log into your ChatSasa Dashboard Go to smsleopard.com/chatsasa and access your account.

2. Navigate to Integrations Go to Settings > Integrations and choose the tool you want to connect.

3. Connect Using API or Webhooks Enter the required API keys or OAuth credentials from your CRM/helpdesk.

4. Map Your Data Fields Link ChatSasa data (name, phone number, chat logs) to corresponding fields in your CRM.

5. Test and Activate Send a test message or create a dummy ticket to verify the integration is working correctly.

🤖 Automate Key Workflows

Once connected, you can:

• Auto-create leads from new WhatsApp chats

• Notify sales reps instantly of high-priority chats

• Add chat tags and notes directly into your CRM

• Trigger drip campaigns or follow-up tasks from chat outcomes

📈 Business Benefits

• Eliminate manual data entry

• Reduce response and resolution times

• Get a complete view of customer interaction history

• Improve customer satisfaction and team collaboration

🧩 Need Custom Integration?

SMSLeopard’s support team can assist with:

• Advanced webhook configurations

• Custom API connectors

• Integration support for niche platforms

Just reach out to support@smsleopard.com for a consultation.

🚀 Ready to Supercharge Your Workflow?

Connecting ChatSasa with your CRM or helpdesk software helps you deliver faster, smarter, and more human support. Make the most of every interaction by putting everything—and everyone—on the same page.

👉 Start integrating today at smsleopard.com/chatsasa